Tennsor.com - Privacy Policy and License Agreement

This privacy policy concerns the processing of personal data and the rules to be kept while using our web site and display technology.

The document below provide an overview of the collection and use of personal data by Tennsor.com and the purposes for which this data is being used. We always seek to find a balance between your fundamental needs and the interests of Tennsor.com, in compliance with common rules.

1. Your data published at Tennsor.com

A. When you post a digital publishing document or update a document online

You need to make sure that any material published by yourself does not contain pornographic material, or other sort of offensive or criminal or illegal related content and material. All material published should be commercial in nature and not political or otherwise offensive to certain populations in nature.

Not complying with this clause is a fundamental breach of this agreement.

Material published should be your original material and cannot be copied from other parties without their written permission and approvals.

Not complying with this clause is a fundamental breach of this agreement.

Using our services for free is allowed as long as it does not infringe on any of the abovementioned subjects and as long as the technical guidance are kept according to spec. These are technical requirements such as daily or monthly traffic, overall storage size of the digital publishing, appropriate formatting, etc.

Tennsor.com has the ultimate authority to immediately stop the display and storage of any digital publishing, at any time, and any such document at its sole discretion, without any obligation to provide or explain the reasoning for its decision to do so.

2. Your data in online publications

When you're viewing our customers' online publications, Tennsor.com does not collect or process any personal data, except for your IP address which is temporarily stored in our system for security purposes only.
This Privacy Policy does not apply to the processing of personal data about end users by our customers. We have no control over our customers’ information privacy practices. If you are viewing an online publication or third party website, you should refer to their respective privacy policy for additional information about how they process your personal data.

3. Your data related to our websites, services and your account

A. When browsing our websites

When you visit our websites, we may automatically collect information about how you interact with our website for the sole purpose of analyzing anonymous website usage and identifying improvements. This information includes cookies, date and time of your visit, pages viewed and generic information about the technology used to access our site. We may also use your IP address to derive what country you’re currently in to show you the correct pricing information.
We also track what page you’re on for the purpose of showing to the publishing vendor.
We may ask for your consent to use third parties like social- and advertising platforms that set cookies so we can show you relevant ads based on how you’ve browsed our website.

B. When you fill out an online form, or sign up

Contact data you provide through online forms on our website, the products signup forms (including your email address) will be used to follow-up on your request and/or provide you access to your trial account. For this same purpose, we may keep records of our communication with you and track interactions with our email messages (such as opening). We may also use third parties like social- and advertising platforms that set cookies so we can show you relevant ads about your download or trial.

C. When we contact you about our services

Our sales team may come across your details or your company's details online in our search for companies we think we can add value to with our services. In doing so, we may store your name, business contact information, information about your position and information about your company in our systems. We will also keep records of our communication with you and track interactions with our email messages. We do this so we can contact you about our services through email and/or phone and effectively follow-up on our communication with you.

D. When you are a customer or are becoming a customer

For Tennsor.com customers, or prospective customers with whom we are in an active contact, we collect and use the categories of information listed below because we either have a direct contract with you or because you work for a company we have a contract with.
We may collect your name and basic contact information in order to contact you about your contract and/or your account and to respond to incoming requests more effectively. We may also use your contact information to send you a customer satisfaction survey after you’ve been in contact with us.
We may keep records of our communication with you and track interactions with our email messages. We do this so we can contact you about our services and effectively follow-up on our communication with you.
We may collect billing information in order to invoice our services and process payments.
We may obtain information from social networking sites, in order to make our communication to you more relevant.

E. When you create, activate and use your user account

When you create or activate your account or system with us, we will collect basic information about you in order to be able to identify you and provide you access to our system. The email address and phone you provide may also be used to contact you about your use of the system, which includes service messages and occasional customer surveys.
When using your account, we collect information about how you use your account. This includes cookies, date and time of access, navigation events and mouse clicks. We may use this information in order to make sure you only receive relevant service messages (eg. about features you actually use) and to analyze usage of the service and identify improvements.

4. How long we store your data

Unless otherwise stated in this Privacy Policy, personal data is kept in accordance with our internal retention policy and kept only for as long as necessary to fulfill legitimate processing purposes or as may be necessary, in order to comply with any other legal requirement.
You can always reach out to us if you’d like us to remove any data we have from you.

5. Sharing your data with third parties

Tennsor.com does not share your data with any external party.
However, we reserve the right, upon future upgrades to share your information with third parties specialized in certain tasks related to your information. This includes possible infrastructure providers, third parties for billing, email and phone communications, customer support, product analytics and project management. We make sure that all third parties we may work with meet our standards in terms of information security and privacy.

Third parties outside the EU

We may transfer your personal information to other countries outside the European Union and make it accessible to other companies of third party service providers internationally. We will protect your personal information in accordance with this Privacy Policy wherever it is processed.

6. Your data, your rights

At any time, you have the right to control if and how we use your personal data. This means you have the right to:

1. Withdraw consent where previously given; and request restriction of processing.
2. Request access to your data; and request to update your data.
3. Request to delete or de-identify your data.

For all requests regarding your data, you can contact us using the contact details on our web site and we’ll get back to you within 21 working days.